Appointment Cancellation and Applicable Cancellation Fees
Let’s start with a typical cancellation message that was left over night in our voice box:
|
“Beep” .” Hello, I am Mr. Patient, I am calling to cancel my appointment tomorrow morning at 9:00 am with Dr. Treatment.. I have an emergency to take my cat shopping. I hope this will give you enough notice to find another patient to fill the slot.” Sunday 10:35 pm. |
Your appointments at the office are intended to provide you with professional treatments or therapies by one of our professional team of therapists. The appointments take time, effort and commitment from all of us at the clinic, both therapists and front desk staff, to satisfy you with better health. The appointments are assigned a specific length of time and honored as specified. Your appointments are defined as, “the specific time reserved from the office schedule for you with your Naturopathic Doctor, your therapist or with the office staff at a specific date and a specific time for that date”. We realize that you would devote time to travel and attend your appointment and expect us to honor this commitment to you. The person with whom you have the appointment has also devoted time and committed to be present when you arrive at the clinic, keep the appointment open and available for you, and abandon all personal commitments and emergencies to honor your appointment.
We expect the same courtesy from you towards your appointments and towards the person whom you have the appointment with; therefore, we expect all our patients, no exceptions, to honor their appointments. On the other hand, should an emergency arise, then we expect your courtesy to take a few minutes to call us immediately to cancel the appointment so that the time slot can be given to another valued patient. Due to increased demands and extensive waiting lists, we hope that you will take time to notify us of any changes. Should you neglect to call for cancellation as specified below, then you are expected to honor the value of the therapist’s time.
Cancellation Fees are applicable on the following:
- No Show will be charged 100% of all missed appointments
- Cancellation with less than 24 hours will be charged 50% of all missed appointments
- Cancellation the day of the appointments will be charged 50% of all missed appointments
Method of Appointment Cancellation
At least 24 hours prior to your appointment you must use one of the following manners for Toronto, Caledon East, Cornwall and Over seas:
|
Toronto Office
|
Caledon East Office At least 24 hours prior to your appointment you must use one of the following manners: - in person at the: Naturopathic Medicine Clinic 16135 Airport Road, Caledon East Ontario L7C 1G4 - by telephone during our regular business hours (905) 584-6776 - for appointments scheduled on Monday morning, the cancellation must be done during our business hours on Saturday - for appointments scheduled on a day preceded with a holiday, the cancellation must be done during our regular business hours on the working day preceding the holiday with more than 24 hours prior to your to the appointment, you may use one of the following methods to advise us of your cancellation: - in person - email clinic.caledon@live.com - by facsimile (Fax) (905) 584-7523 - by mail, if longer than one week see above; - by telephone during our regular business hours or by leaving a message on our after-hours answering service (905) 584-6776. |
Cornwall Appointment Cancellation
Due to distance and time availability, Cornwall appointment cancellation notice
Canadian Sunset
must be given in writing, during our business hours, more than fourteen days before the scheduled appointments and services to grant no cancellation fee. Other wise, the following cancellation fees apply:
- No Show, in this case and similar cases there will be a full charged 100% of all missed appointments and services
- Cancellation notice the day of the appointments. In this case and similar cases there will be charged 100% of all missed appointments and services
- Cancellation notice with less than fourteen days before the appointment will be charged 50% of all missed appointments and services
- Cancellation notice with less than seven days before the appointment will be charged 75% of all missed appointments and services
Overseas appointments Cancellation
Due to flight arrangement, airline ticket cost, distance and availability;
Tranquel Toronto
overseas appointment cancellation notices must be given in writing, during our business hours, more than thirty (30) days before the scheduled appointments and services to grant no cancellation fee. Other wise, the following cancellation fees apply:
- No Show or patient remains at the hospital or permission was not given from hospital management or factors pertaining to your inability to attendetc., while the doctor arrives at destination. There will be 100% charge of all missed appointments, services and value of treatment days
- Cancellation notice the day of the appointments, such as the doctor arrives to start treatment and the patient’s had to remain at the hospital, or hospital officials do not give permission for treatment or patient is not available, while the doctor is already overseas. There will be 100% charge of all missed appointments, services and value of treatment days
- Cancellation notice given between twenty one (21) days to thirty (30) days before the appointment will be 25% charge of all missed appointments, services and value of treatment days
- Cancellation notice given between eleven (11) days to twenty (20) days before the appointment will be 50% charge of all missed appointments, services and value of treatment days
- Cancellation notice given between four (4) days to ten (10) days before the appointment will be 75% charge of all missed appointments, services and value of treatment days
- Cancellation notice given between one (1) day to three (3) days before the appointment will be 90% charge of all missed appointments, services and value of treatment days
At least 24 hours prior to your appointment you must use one of the following manners:
- in person at the:
Naturopathic and Allergy Clinic
5468 Dundas Street West, Suite 101,
Etobicoke Ontario M9B 6E3
- by telephone during our regular business hours (416) 207-0207
- for appointments scheduled on Monday
morning, the cancellation must be done during
our business hours on Saturday
- for appointments scheduled on a day preceded
with a holiday, the cancellation must be done
during our regular business hours on the
working day preceding the holiday
With more than 24 hours prior to your to the appointment, you may use one of the following methods to advise us of your cancellation:
- in person
- email clinic@live.com
- by facsimile (Fax) (416) 207-0272
- by mail, if longer than one week see above;
- by telephone during our regular business hours or by leaving a message on our after-hours answering service (416) 207-0207. Caledon East Office
At least 24 hours prior to your appointment you must use one of the following manners:
- in person at the:
Naturopathic Medicine Clinic
16135 Airport Road,
Caledon East Ontario L7C 1G4
- by telephone during our regular business hours (905) 584-6776
- for appointments scheduled on Monday
morning, the cancellation must be done during
our business hours on Saturday
- for appointments scheduled on a day preceded
with a holiday, the cancellation must be done
during our regular business hours on the
working day preceding the holiday
With more than 24 hours prior to your to the appointment, you may use one of the following methods to advise us of your cancellation:
- in person
- email clinic.caledon@live.com
- by facsimile (Fax) (905) 584-7523
- by mail, if longer than one week see above;
- by telephone during our regular business hours or by leaving a message on our after-hours answering service (905) 584-6776.
